Product support
Help with setup and publishing
Find setup steps and answers to common questions below. For more help, contact Integrall with your app version and a description of the issue.
Product & setup
Help connecting Telegram, setting up monitoring, preparing comments and publishing.
info@integrall.groupPrivacy & legal
Questions about data processing, deletion requests or legal documents.
legal@integrall.groupWhat to include in a support request
Include your app version, operating system, what you were trying to do and what happened. If you attach screenshots, hide personal details. Never send API keys, Telegram login codes, session files or private channel identifiers.
01 / SETUP
Set up TG Comments
- Sign in to Telegram inside the app. Keep login codes and session files private.
- Add up to 20 public Telegram channels to monitor and choose the topics you want to follow.
- Prepare your first comment manually or from a local template, then review it. To use OpenAI, connect your own API key.
- To enable automatic publishing, select a channel you own and choose a sender. Telegram must confirm that the sender has permission to publish there.
02 / SUPPORT
Common questions
Telegram will not connect
Check your internet connection and complete sign-in inside the app. If Telegram asks you to wait before trying again, follow that instruction. Never send support your login codes, passwords, API credentials or session files.
No new posts are appearing
Make sure monitoring is on and the channels are public and accessible. Check whether your topic filters or minimum relevance score are excluding posts. Keep the app open and your computer awake, and check the time until the next scan.
OpenAI cannot prepare a draft
Check that OpenAI is selected, your API key is valid and your OpenAI account has API access. AI drafts can use only permitted content from your own authorized channel. Posts from third-party channels you monitor are never sent to AI. You can still write comments yourself or use templates.
A sender is missing or a comment will not publish
Refresh the sender list and check permissions through Telegram. Automatic publishing works only in channels you own with permission confirmed by Telegram. Also check your publishing interval and whether the comment was blocked as a duplicate.
03 / APPLE
Subscriptions & cancellation
Subscriptions are not yet available. After launch, you will be able to manage or cancel a Mac App Store subscription in your Apple account settings. Deleting the app or its local data does not cancel an Apple subscription.
04 / DATA
Delete application data
Follow the instructions to delete local application data, end Telegram sessions and ask Integrall to delete support records. Deleting local data does not remove comments already published in Telegram.